A contract platform for IT service providers lets them say yes to client favors and add each one to the signed agreement

When managed service providers started using XClause, founder Dylan Conkle expected them to talk about the contracts. The platform comes with attorney-drafted agreement templates, and he assumed that would be the draw. What got MSP owners excited, Conkle says, was something "as simple as not having to fight with Word documents anymore." He jokes that retiring "MSA_FINAL_v3_ACTUALLY_FINAL.docx" is a pretty big deal too.

Conkle says he has spent 18 years working with MSPs. Over that time he heard the same frustrations again and again. Agreements were stitched together from Word documents and recycled templates, many of them not reviewed in years. Getting attorney-drafted agreements in place was expensive and complicated. That gap is what started XClause. "But as we built it, I realized the opportunity was much bigger than just contracts," he says. He wanted agreements to be part of how an MSP operates day to day "rather than documents that get signed, filed away, and forgotten."

The everyday problem he keeps coming back to is the small request. Clients ask for help with third-party software, setting up new users, installing printers, or changes that fall outside the original agreement. "The problem isn't necessarily the request itself," Conkle says. "It's that these little favors add up, and MSPs often end up doing work they should be billing for simply because the scope was never clearly defined."

So XClause is built to let the answer stay yes. "MSPs are problem solvers by nature," Conkle says. "They want to help their clients, and saying no to a simple request doesn't come naturally." He wanted to make it easier for them to keep saying yes "without giving away their time and resources." With a properly structured statement of work, both sides know what is covered. When something new comes up, the MSP adds it to the agreement, gets approval and moves on. "No awkward conversations or guessing who's responsible for what."

The company's site puts the whole idea in one line: "One line, on a document the client already signed."

What goes into a statement of work is where Conkle spends the most attention. "It's not just a list of services," he says. It has to account for supported devices, third-party vendors, response times, onboarding and offboarding, and who is responsible when something goes wrong. The detail people overlook most is what is not included. "That's usually where MSPs get burned," he says. "A good SOW should leave very little room for interpretation, so both the MSP and the client know exactly what to expect."

XClause puts templates for six agreement types (MSA, SOW, SLA, AUP, NDA and DPA), a visual SOW builder, e-signature, invoicing and renewals in one platform. It connects to ConnectWise, Autotask, HaloPSA and SuperOps, and an AI assistant called the Daemon can draft a priced SOW or MSA from a chat message. Plans start at $99.99 a month for Starter and $199 a month for Pro, with a seven-day free trial and no long-term commitment.

The market it sells into is large. MarketsandMarkets projects that managed services will grow from $460.59 billion in 2026 to $705.22 billion by 2031, a compound annual growth rate of 8.9 percent. That figure covers the industry as a whole.

Conkle credits Growth Generators and The Tech Tribe with playing a big role in shaping XClause. He gives just as much credit to the MSPs who signed on early. "They've been incredibly generous with their feedback, telling us what works, what doesn't, and what they actually need," he says. "A lot of what XClause is today came directly from those conversations."

What he would like MSPs to take from it is that XClause is not only contract software. "Contracts shouldn't be something you sign and forget about until there's a problem," Conkle says. "They should help define expectations, protect your business, and make day-to-day operations easier." "We're building this for the channel, and we're just getting started."